Order Processing
We aim to process and ship all orders as quickly as possible. Orders are typically processed and shipped within 2 business days of being placed. Please note that business days exclude weekends and public holidays.
Shipping Costs
• Flat rate shipping of $6.95 for all orders Australia wide.
• Optional express shipping of $15 for all orders Australia-wide.
• Flat rate of $30 for all international orders.
Shipping Method
Items are shipped as quickly as possible using Australia Post, and tracking is provided for all orders. All prices are charged in AUD.
Shipping Times
Our shipping estimates apply to orders within Australia only:
• Once your order has been shipped, delivery typically occurs within 2-5 business days, depending on your location.
• International delivery times vary depending on the destination and shipping method chosen.
Possible Delays
While we do our best to ensure timely delivery, delays can occasionally occur due to:
• High demand during peak periods such as holidays.
• Unexpected disruptions in postal services.
During busy periods or if there are known shipping delays, we will do our best to provide updates on our website or this shipping policy page. If you’re unsure about current processing or delivery times, please feel free to contact our support team via the chat box on our site for assistance.
Shipping Notifications
You will receive an email notification with your tracking information as soon as your order has been shipped. This allows you to monitor your order’s journey from our warehouse to your doorstep.
Estimated Delivery Dates
Here’s an example of what you can expect for Australian orders:
• Order Processing: Within 2 business days.
• Estimated Delivery: 2-5 business days after shipping.
(For example, if you place your order on Monday, it will be processed and shipped by Wednesday, with delivery expected between Friday and the following Tuesday.)
Need Help?
If you have any questions or experience delays beyond the estimated delivery times, our team is here to assist. Simply reach out to us via the chat box on our site, and we’ll provide updates and solutions to ensure your order reaches you.
