Effective Dates: November 23, 2024 – December 2, 2024

At AQActive, we’re excited to offer incredible deals during our Black Friday and Cyber Monday sales event. To ensure a smooth shopping experience, please review the following policies applicable during this period:

 

1. All Sales Are Final

All purchases made between November 23, 2024, and December 2, 2024, are considered final sale. This means no returns, refunds, or exchanges will be accepted unless the product is defective or damaged upon arrival.

 

2. Order Modifications

If you need to modify your order (e.g., change the size, color, or shipping address), please contact us immediately after placing your order at:

"hello@aqactive.com.au" OR in the chat on our website.

Once the order is processed or shipped, modifications cannot be made.

 

3. Defective or Damaged Items

While all sales are final, we take quality seriously. If your item arrives damaged or defective:

• Please contact us within 48 hours of delivery with your order number and photos of the damaged product.

• Our team will review the issue and provide a resolution, which may include a replacement or store credit.

 

4. Processing Times

Due to high order volumes during this promotional period, please allow additional time for order processing and shipping. Estimated shipping times will be provided at checkout.

 

5. Discounts & Promo Codes

• Discounts during this sale are valid only for the specified period and cannot be retroactively applied to past purchases.

• Promo codes cannot be stacked with other offers.

 

6. Contact Us

For any inquiries or assistance, reach out to our support team at:

• Email: hello@aqactive.com.au

• OR in the chat on our website.

 

Additional Notes

• We recommend double-checking your order details (size, colour, and address) before completing your purchase to minimise issues.

• Please review the product descriptions and size guides to ensure you’re ordering the correct items.

 

Thank you for shopping with AQActive!