Black Friday Sale Policy
Effective Dates: November 6, 2025 – November 12, 2025
At AQ Active, we’re excited to offer incredible deals during our Black Friday Sale event. To ensure a smooth shopping experience, please review the following policies applicable during this promotional period.
1. All Sales Are Final
All purchases made between November 6, 2025, and November 12, 2025, are considered final sale.
This means no returns, refunds, or exchanges will be accepted unless the product is defective or damaged upon arrival.
2. Order Modifications
If you need to modify your order (e.g., change the size, colour, or shipping address), please contact us immediately after placing your order at:
📧 hello@aqactive.com.au
💬 Or via the chat on our website.
Once an order has been processed or shipped, modifications cannot be made.
3. Defective or Damaged Items
While all sales are final, we take quality seriously. If your item arrives damaged or defective:
• Contact us within 48 hours of delivery with your order number and clear photos of the issue.
• Our team will review and provide a resolution, which may include a replacement or store credit.
4. Processing Times
Due to increased order volume during the sale period, please allow additional time for order processing and shipping.
Estimated shipping times will be provided at checkout.
5. Discounts & Promo Codes
• Discounts are valid only during the sale period and cannot be applied retroactively to past purchases.
• Promo codes cannot be combined with other offers or discounts.
6. Contact Us
For any questions or assistance, reach out to our support team:
📧 hello@aqactive.com.au
💬 Or message us directly in the chat on our website.
Additional Notes
• Please double-check your size, colour, and address before completing your order.
• Review our size guides and product descriptions to ensure the best fit before purchasing.
🖤 Thank you for shopping with Apple Queen Active!
We appreciate your support and can’t wait for you to enjoy your new pieces.
